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Privacy Policy

Privacy Policy

This Privacy Statement covers the following businesses: Chopra Partners Pty Ltd (ABN: 24 621 103 375) which is referred to hereafter as “Chopra Partners”.

At Chopra Partners, we are committed to protecting your privacy and providing you with quality services. This policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

 

1. What is Personal Information?

Personal information is any information or opinion that identifies you. Examples include:

  • Name, address, and contact details (phone, email, fax)
  • Information you provide through correspondence, our website, forms, or third-party referrals

We collect this information in many ways, including phone, email, website interactions, publicly available sources, cookies, and third parties. While we take care to protect information received from external sources, we cannot guarantee the privacy practices of third-party websites.

 

2. Why We Collect Personal Information

We collect your personal information to:

  • Provide our professional services
  • Communicate with you and deliver updates
  • Conduct marketing activities (you may unsubscribe at any time)

We may also use it for closely related secondary purposes where you would reasonably expect this use. Where appropriate, we will explain why the information is collected and how it will be used.

 

3. Sensitive Information

Under the Privacy Act, sensitive information includes details about your racial or ethnic origin, political opinions, religious beliefs, trade union or professional membership, health information, or criminal record.

We will only collect and use sensitive information:

  • For the primary purpose it was provided
  • For a directly related secondary purpose
  • With your consent
  • Where required or authorised by law

 

4. Third Parties

Where reasonable, we collect personal information directly from you. Sometimes, however, it may come from third parties. If so, we will take reasonable steps to ensure you are aware of this.

 

5. Disclosure of Personal Information

We may disclose your personal information:

  • To third parties with your consent
  • Where required or authorised by law

 

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

When your information is no longer needed, we will securely destroy or de-identify it. However, most client records are retained for at least 7 years to meet legal and professional requirements.

 

7. Accessing and Correcting Your Information

You have the right to access and update your personal information, subject to limited exceptions under the Privacy Act.

  • To request access, please contact us in writing.
  • We do not charge for receiving a request for access to personal information or for complying with a correction request but may charge a small administrative fee for copies. We will endeavour to respond to any request for access within two to four weeks, depending on the complexity of the information or the request. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
  • Identification may be required before we release information.

It is important your information is accurate and up to date. Please notify us if changes are needed.

 

8. Maintaining the Quality of Your Personal Information

We are committed to ensuring that the personal information we hold about you is accurate, complete, and up to date. To help us achieve this, we take reasonable steps to review and update our records.

If you believe any of your details are incorrect or have changed, please let us know as soon as possible. This will allow us to update our records promptly and continue providing you with the highest quality of service.


9. Policy Updates

This Privacy Policy may be updated from time to time and will always be available on our website.

 

10. Complaints and Enquiries

If you have any concerns about how we manage your personal information, please contact us:

Chopra Partners – Privacy Officer
📧 Email: brijesh@choprapartners.com.au
📞 Phone: 0421 063 863
📍 Address: 11 Taransay Way, Craigieburn.Vic-3064

We will acknowledge your complaint, investigate, and aim to resolve it promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.